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Shipping & Returns

Courier

  • Greece: 3.50€ / 2kg Free on orders over 60€

Post Office

  • Europe: 23.50€ / 1kg Free on orders over 190€
    +Cyprus, Luxembourg, Switzerland, Iceland and Norway
  • Rest of the world: 28.50€ / 1kg Free on orders over 190€

These costs do not apply on the Home category. For further information, please contact us.

Transport Services

Please note, Home Category has a large range of products which are in different shapes, sizes and weights. Due to this, our delivery options varies. For large or heavy items we make use of different transport service companies. For more information, please contact our Customer Service team on +30 25210 22369 or e-mail us on info@jojolifeandstyle.com to discuss alternate shipping options as well as estimated delivery charges.

Pick up in-store

You can now order products on our website and collect them from our store. Please make sure to contact us first on +30 25210 22369.

Opening Hours

Monday 10:00-14:00
Tuesday 10:00-14:00 18:00-20:30
Wednesday 10:00-14:00
Thursday 10:00-14:00 18:00-20:30
Friday 10:00-14:00 18:00-20:30
Saturday 10:00-14:00
Sunday Closed

Delivery

  • Greece: 2 - 4 working days
  • Europe: 7-10 working days
    + Cyprus, Luxembourg, Switzerland, Iceland and Norway
  • Rest of the world: Please contact us.

With the completion of your order, when the package has been dispatched, you will receive a Shipping Confirmation e-mail with the tracking number of your parcel.

* The estimated time does not apply on the Home category. For further information, please contact us.


RETURNS

We accept unworn, unwashed, or otherwise unused Item(s) with all original tags/labels attached, purchased exclusively from jojolifeandstyle.com within 10 days from the date of purchase.

Make sure the product you return or exchange is in its original condition, tags and packaging included, together with a proof of purchase otherwise we will be unable to accept your return or exchange and issue a refund.

* Underwear, earrings and cosmetics cannot be returned or exchanged.

* Returns for swimwear will be accepted if the protective gusset and labelling have not been removed.

Return Procedure

Step 1: Complete the jojolifeandstyle.com return form.
You can easily download the return form by clicking on the following link – Return Form.

Step 2: Package items
You can use your original JoJo shipment box or any unmarked cardboard box — just make sure there are no existing shipping labels or stickers on the box!

Step 3: Ship back to JoJo with your order number.

Mail your returns package back to:

JoJo
Makedonias 1
Drama
P.O. 66100
Greece

Tel. +30 25210 22369

JoJo does not offer free shipping on exchanges for customers outside of Greece.

You are eligible, if you live in Greece, for a first free exchange on clothing and shoes, if the size you ordered is not the right one. Please notice that, in this case, you should use the same mail courier that we use.

You can ship your package back to us with the mail carrier of your choice. We strongly advise that you secure a tracking number for your return, as JoJo will not be liable for any return packages lost in transit. If you are liable for a free return, you then should use the same mail carrier with us.

Cancel an order

In an effort to get our shipments to our customers as quickly as possible, your order can be cancelled within one day.

Please refer to our returns & exchanges instructions on how to return your order once you receive it. If you have entered an incorrect shipping address, please contact us immediately.

Refunds

If you change your mind about the products you have purchased from us, the purchase price (excluding delivery charges) will be refunded to you.

Once we have received the returned item back and confirmed that it meets the conditions above,your money will be refunded to you in 10 working days time.

You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.

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